- RETURN POLICY / WARRANTY
RETURN POLICY / WARRANTY
If, for any reason, you are dissatisfied with your purchase, you can return it to VIVAGL.COM within 30 days of purchase date (subject to conditions below).
VIVAGL.COM will not be responsible for any consequential or incidental damage resulting from the sale, use, or transit of any merchandise purchased from us. VIVAGL.COM liability is limited to the monetary value of the merchandise only.
It is the customer’s responsibility to test all parts that have been ordered once merchandise has been received; VIVAGL.COM will not issue any store credit to an account after 30 days from the purchase date. If conditions are not met, VIVAGL.COM reserves the right to refuse credit for the returning merchandise.
Refunds & Credits
Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account from time of shipping to RMA department, to VIVAGL.COM receiving package. VIVAGL.COM, as the distributor, is not responsible for shipping cost for defective parts.
• All returns must be in original packaging (including film on LCD and Digitizer) along with the warranty seal, otherwise warranty on the part will be considered void.
• Use by a third party will void warranty.
• Any packages without an RMA number will not be processed
• If you return parts that were not purchased from VIVAGL.COM, but from another vendor, we will not be responsible for the shipping costs if you want the products returned.
• Multiple RMAs in a package will be accepted, multiple accounts in a package will not be processed.
• All return shipping is at the sole responsibility of the buyer, we do not refund return shipping.
• VIVAGL.COM WILL NOT provide any shipping to customers to return defective parts back
VIVAGL.COM will ONLY give store CREDIT and NOT a refund to any return items.